Account Manager – London                                                             

Department:  Client Services

Reporting to: Account Director

 

ABOUT US

Here at Freedman, we are an independent, global implementation agency who help brands deliver marketing campaigns worldwide. We adapt, transcreate and produce campaigns, allowing global brands to thrive everywhere and their message to resonate with local audiences. We deliver campaigns across all media, in all markets thanks to our global network of linguists and extensive production facilities.

 

As our employee, we value you. We know top talent is at a premium so we want to make sure you feel loved with training and career development to free pizza, and everything in between. Diversity matters to us and we are proud to have an open culture where opportunities are available to everyone. We stand the test of time and after 25+ years of success, we’re still here and ever improving. We are constantly evolving, delivering quality services for clients and having fun doing so. Being an independent agency, we look after our clients in our own unique way and wear our heart on our sleeves. We’re always growing and adapting and are proud to be part of a collective that represent our ambition and values and work with fantastic established brands.

 

ABOUT YOU

As Account Manager, you are part of the Client Services team and are responsible for being the primary interface between Freedman and our clients. You’ll support the Account Director on client development, growth, retention and profitability for a portfolio of accounts. You’ll build strong relationships with clients and act as a trusted advisor to help them to achieve their goals.

 

WHAT YOU’RE HERE TO DO

Your key responsibilities are:

Client Management & Delivery

  • Building strong relationships with clients positioning yourself and the agency as trusted advisors
  • Support your Account Director to define and deliver against project timelines and budgets
  • Contribute to regular calls and meetings with clients to provide progress updates and gathering feedback
  • Presenting ideas to clients, demonstrating in-depth understanding of your client’s context, competitors and industry
  • Supporting your Account Director in developing agendas for and running client meetings
  • Be recognised by the client as the main point of contact for all tactical materials on your accounts and as a core member of the agency team
  • Tracking your accounts, sharing updates and status reviews with your Account Director
  • Assisting with the administration of customer surveys to derive feedback relating to the improvement of our services to the client
  • Keeping abreast of industry trends and devising new, innovative ways and processes to support project delivery
  • Ensuring the successful delivery of client expectations, keeping all stakeholders informed of the progress of projects and dealing with or escalating any issues efficiently
  • Ensuring the agency doesn’t miss any opportunity to strengthen client relationships; uses market insight and an understanding of client’s future strategy to find commercially appropriate ways to respond to client briefs and propose new projects

 

Commercial/Profitability

  • Drafting proposals, presentations and pitch work for discussion with your Account Director
  • Ensuring that clients are aware of all the services Freedman can offer
  • Proactively looking for new business opportunities and sharing them with your Account Director
  • Tracking and managing account forecasts, attending and preparing for status meetings with Finance team and Account Director to ensure all targets are met
  • Collaborating with the Client Services team to deliver the Account team’s strategic and financial objectives
  • Collating costing information for approval or use by a senior member of the team
  • Reviewing costs against budget on an ongoing basis and flag any issues to your Account Diredctor
  • Liaising with the Financial Controller to ensure prompt payment of client invoices
  • Working closely with the Financial Controller, submitting WIP and client monies information when requested

 

People

  • Fostering good relationships with all internal departments and cross-functional teams
  • Supporting the development of Account Executives by sharing relevant experiences
  • Proactively supporting your Account Director, suggesting new ideas and questioning thinking where appropriate
  • Raising your internal profile through knowledge sharing and internal presentations
  • Supervising and managing any direct reports in their day-to-day role, providing effective line management
  • Motivating, empowering, and inspiring others around you, exemplifying Freedman’s values
  • Being able to gain trust from the team and display clear and effective management skills as well as the role model behaviours at your level
  • Managing up: ensuring the right management style is applied to the team, in line with the Freedman vision

WHAT YOU NEED TO KNOW

  • Solid experience in a similar role within a creative/marketing agency
  • Previous experience managing mid-senior level client relationships
  • Experience managing a portfolio of design and digital projects
  • Experience in building successful relationships & rapidly earning client trust
  • Experience successfully managing expectations within clients
  • Exceptional attention to detail and/or experience performing output quality control
  • Exceptional written, verbal, and presentation skills