Account Manager

 

ABOUT US

Our modern world is increasingly influenced by international brands and global marketing campaigns. Consumers have access to a variety of media 24/7, and brands want to embrace this opportunity to reach their customers through different channels. That’s where Freedman comes in. We are insight-driven localisation experts, helping brands connect with people worldwide.

 

To make that happen we draw on a unique breadth of local cultural understanding across brand, corporate, and employee communications and over 30 years of practical experience in global creative production and delivery. With a great list of clients and offices in London, New York and Sydney we pride ourselves on being an independent company helping brands achieve their global objectives.

 

ABOUT YOU

We love diverse, different and delightful people. You don’t have to be a certain type to fit in. We embrace characters who bring something new and interesting, contributing to our international and eclectic blend of personalities.

We are currently looking for an experienced Account Manager to join us and assist the delivery of outstanding projects for our global brand-name clients.

 

KEY RESPONSIBILITIES 

Client Management & Delivery

  • Building strong relationships with clients positioning yourself and the agency as trusted advisors
  • Support your Account Director to define and deliver against project timelines and budgets
  • Contribute to regular calls and meetings with clients to provide progress updates and gathering feedback
  • Presenting ideas to clients, demonstrating in-depth understanding of your client’s context, competitors and industry
  • Supporting your Account Director in developing agendas for and running client meetings
  • Tracking your accounts, sharing updates and status reviews with your Account Director
  • Assisting with the administration of customer surveys to derive feedback relating to the improvement of our services to the client
  • Ensuring the successful delivery of client expectations, keeping all stakeholders informed of the progress of projects and dealing with or escalating any issues efficiently

 

Commercial/Profitability

  • Drafting proposals, presentations and pitch work for discussion with your Account Director
  • Ensuring that clients are aware of all the services Freedman can offer
  • Tracking and managing account forecasts, attending and preparing for status meetings with Finance team and Account Director to ensure all targets are met
  • Collating costing information for approval or use by a senior member of the team
  • Reviewing costs against budget on an ongoing basis and flag any issues to your Account Director
  • Liaising with the Financial Controller to ensure prompt payment of client invoices
  • Working closely with the Financial Controller, submitting WIP and client monies information when requested

 

People

  • Supporting the development of Account Executives by sharing relevant experiences
  • Proactively supporting your Account Director, suggesting new ideas and questioning thinking where appropriate
  • Supervising and managing any direct reports in their day-to-day role, providing effective line management
  • Being able to gain trust from the team and display clear and effective management skills as well as the role model behaviours at your level

 

KEY REQUIREMENTS

  • 2+ years client service experience gained in a creative/production agency;
  • Experience of attending and leading client calls and presentations;
  • Demonstrable experience of delivering high-performing and high-value projects;
  • Passionate about helping our clients succeed;
  • Super-organised, able to handle a diverse workload and changing priorities effectively;
  • Strong commercial understanding and ability to spot opportunities and turn them into results;
  • Confident, engaging communicator, able to win over internal and external stakeholders;
  • Keen interest in working within a production agency, contributing to the account and overall department’s vision and strategy
  • Exceptional written, verbal, and presentation skills.
  • Clear understanding of localisation and campaign planning from brief to delivery
  • Understanding of working with media and creative agencies
  • Experience in building successful relationships & rapidly earning client trust
  • Experience successfully managing expectations within clients
  • Excellent time management and organisational skills
  • Exceptional attention to detail and/or experience performing output quality control

 

OFFER

The successful candidate will receive a competitive salary, plus annual bonus, excellent benefits and other perks. All while being part of a fun, creative and collaborative agency with a genuine people-first approach. We also offer a hybrid working model with 3 scheduled days per week in our Sydney office and 2 days per week working remotely.

 

If this sounds like the ideal next role for you, please forward your CV today!