Senior Account Manager

Independent insight-driven localisation agency, heading into an exciting phase of growth, based at the heart of Covent Garden, with an awesomely talented team, are seeking a rock star Senior Account Manager.

Tired of being a cog in the machine? Are you looking to work for an agency where you can stand up and be counted, working on some amazingly complex, creative and impactful campaigns supporting well-known (bragworthy) brands, all while working with some of the downright loveliest people in the industry? Great! You could be just who we are looking for.

 

What you will be doing

Client Management & Delivery

  • Taking the lead on all work associated to your clients, keeping all stakeholders informed of the progress of projects and dealing with or escalating any issues efficiently.
  • You’ve got to love talking to people, always looking for ways to improve and build our reputation as trusted advisors.
  • Enjoy being part of a dream team, working closely with the Account Director providing updates on the progress of client projects.
  • Taking the lead on client calls and meetings providing progress updates and gather feedback, pro-actively addressing any concerns or project issues.
  • Present ideas to clients, demonstrating and developing an in-depth understanding of your client’s context, competitors, and industry.
  • Always looking for feedback – leading customer surveys to improve our services to the client.

 

Commercial/Profitability

  • Draft proposals, presentations and pitch work for discussion with your Account Director.
  • You’ll be a Freedman champion, with a deep understanding of our business and offering to present and answer questions whenever needed.
  • Track and manage account forecasts, attending and preparing for status meetings with the Finance team and Account Director to ensure all targets are met.
  • Work closely with the finance team, submitting WIP and client monies information when requested and ensuring invoices are provided promptly.

 

People

  • Be proactive – suggesting new ideas and questioning thinking where appropriate.
  • Supervise and manage any direct reports in their day-to-day role, providing effective line management.
  • It’s all about trust – showcase clear and effective management skills as well as the role model behaviours at your level.

 

You will fly in this role if you…

  • Know your stuff with 2+ years working as an Account Manager within the marketing and advertising industry.
  • You’re ambitious and growth oriented.
  • You can demonstrate experience where you have had to handle complex clients.
  • You have solid understanding of budgeting and reporting.
  • You’re an excellent communicator and thrive at building long-term relationships.
  • You are the right amount of organised, the right amount of creative and the right amount of thinking on your feet!

 

A bit about us

We essentially help brands get their often complex, chaotic, wonderfully creative international campaigns out the door to multiple markets – ensuring they are culturally relevant, compliant, consistent, on time and within budget. We bring harmony to the multiple teams and processes ensuring a streamlined and successful campaign launch. To make that happen we draw on a unique breadth of over 30 years of practical experience in localisation, creative production and delivery. Working with large scale brands including Meta, Fitbit, IHG, Klarna we pride ourselves on being an independent company helping brands achieve their gl